Also, that package that went missing? UPS Twitter Dude showed up (on Twitter, naturally) to ask if he could help (I guess they use Twitter search to find mentions of "UPS"?), which was great, and then our communication concluded with, my hand to God, "And by the way, your Twilight commentaries are absolutely brilliant. Good work." I could not stop laughing. Oh my God, I am STILL laughing. I mean, it's a lovely compliment, it's just--of all the things I ever expected a customer service professional to say to me? That was not one of them.
( SERIOUSLY, THE UPS GUY, I CANNOT GET OVER THISCollapse )