So yesterday I got absolutely zero work done because my dogs spent all morning barking hysterically at stove repair people. The two guys themselves were nice; they've been out to our house a total of three times to install a new range for us (and I'll have to take a picture of it; it's totally space-age awesome and... a bit difficult to cook on, but we're learning). And then, right as they were finishing up, the lead guy tells me (sounding very apologetic and embarrassed, by the way) that... they need to charge us an extra $85 just for coming out there. Which he doesn't think is fair (particularly since no one told us this ahead of time), but his boss is kind of riding him to collect it.
Dear Reader, I just started laughing at them. I mean honestly just laughing in their faces. And then I dialed a number on my cell and said (and I quote), "Here's the phone, talk to my mother. And GOOD LUCK."
By the time she was done calling around, she'd discovered from the Sears rep that there is no such thing as a "trip charge," and that the stove guys' boss (head of the installation company/department) must be scamming customers as a way of skimming off the top. SHENANIGANS!