Reader, I confess, I started laughing really hard. She looked like she wanted to throttle me.
ETA: I've told you how we bought the Geek Squad contract and my mother's so in love with the concept of the Geek Squad and how they will come fix everything and Make It All Better? Finally I said, look, just CALL THEM, whatever, I just washed MY PHONE, I DON'T CARE. So while she does that, I check my email, I read the news, I finally read the Best Buy: Geek Squad Gouges article at The Consumerist. Not FIVE MINUTES LATER, she storms in and announces that the Geek Squad 1) can't get here until August 31st which is 2) the same day as my dentist appointment (I started laughing hysterically at that point, just because: COME ON NOW, REALLY) and 3) they want to charge us $145 to come out and, essentially, look at the thing and maybe load Microsoft Office. "I THOUGHT THAT THE POINT OF THE CONTRACT WAS FOR THEM TO COME OUT AND FIX THINGS BECAUSE WE HAD ALREADY PAID THEM WHAT IS THIS WHY DID WE EVEN GIVE THEM ANY MONEY IN THE FIRST PLACE WHAT IS EVEN THE POINT OF THE CONTRACT??????????" she capslocked.
Apparently as the call was ending, whoever she was talking to asked if she had received good customer service. My mother paused for a long, long time. "You were very nice to me on the phone," she said finally.
ETA: Y'ALL, MY MOTHER'S CAR IS DEAD. She went out to the garage just now and it was just cold as a stone. Wouldn't even make a noise. "It's either the battery or the alternator," she said. But she doesn't know WHY--she didn't leave anything on to run it down. I couldn't stop laughing, in that "I have no other response left" way--well, I stopped when I realized she was near tears. "And I don't have Triple A anymore, because we couldn't afford it," she said. "I am just so tired. I am just so tired of life."
I'm afraid to stay in this house today, y'all. I don't know what's going to happen next.